Returns (Temporary No Return Policy)
Due to stock limitations and our commitment to sustainability, Casehub operates a temporary “No Returns” policy. As a small business, all our products are made-to-order to minimize production waste. Exchanges are accepted for items that are defective, damaged, or incorrectly sized. Please ensure that you review product descriptions and sizing before purchase to avoid any issues.
Refunds (If applicable)
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your credit card or original payment method within a few business days.
Late or Missing Refunds (If applicable)
If you haven’t received your refund, please:
- Check your bank account again.
- Contact your credit card company, as it may take time for the refund to post.
- Contact your bank, as processing times may vary.
If you’ve completed these steps and still haven't received your refund, please contact us at support@casehub.com.
Exchanges (If applicable)
We replace items only if they are defective, damaged, or incorrectly sized. If you need an exchange, email us at support@casehub.com, and we will guide you through the process.
Shipping
To return a product, please contact us at support@casehub.com for further instructions. Customers are responsible for shipping costs for returns. Shipping costs are non-refundable, and if you receive a refund, the cost of return shipping will not be included in the refund.
